On Thursday, the bank said its ATM services had been restored and its mobile and online systems were working, although not all features were restored. The bank has been fined more than a billion dollars for its customer service failures. The bank's homepage was down with "technical difficulties" but said accounts were accessible through ATMs, stores and customer service representatives. The company tweeted Thursday morning to apologize to customers who may be experiencing an issue.
It should be a better day for Wells Fargo customers, as most of the company's services will be available Friday after a nationwide outage.
The Lake Johanna Fire Department confirmed an activation of the fire suppression system at the Wells Fargo facility in Shoreview, Minnesota due to construction dust, not a fire.
Dozens of comments posted beneath the announcement demanded answers and additional information. For instance, it said consumer credit card and mortgage balance weren't yet working.
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Customers noted that they could not even speak with a banker over the phone for their banking needs because they were told bankers can't access the accounts, either.
The banking corporation verified the outage on Thursday after blaming the disruption on a "power shutdown" at one of their main facilities.
The Wells Fargo Twitter account tweeted after the outage had been impacting users for more than an hour.