British Airways Apologises After Hackers Steal Customers Bank Details

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"The breach has been resolved and our website is working normally".

BRITISH Airways is investigating a large scale data breach which has seen customers personal and financial details stolen.

The attack affected customers who used the site ba.com and mobile application for airline ticket booking in the period from 21 August to 5 September.

Information stolen includes customer names, email addresses, home addresses and payment card information - but not travel or passport details.

"The moment we found out that actual customer data had been compromised that's when we began an all-out immediate communication to our customers, that was the priority", Alex Cruz, BA's chief executive and chairman, told BBC radio.

"We take the protection of our customers' data very seriously", he said.

Future bookings will not be affected, BA said.

Another BA customer, Stephanie Jowers, said she contacted the airline hours before the hack was announced to query a suspicious charge on her account but was not informed it could have been compromised.

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IAG said BA is "investigating, as a matter of urgency" the cyber hack and has notified the police and relevant authorities.

The airline promised to reimburse any financial losses suffered by customers directly because of the theft of this data. "There were other methods, very sophisticated efforts, by criminals in obtaining the data", he said.

Will I have to get a new card?

Some 75,000 passengers were left stranded after a glitch forced the airline to cancel almost 726 flights over three days.

Some customers have complained of having to cancel cards as a result of the breach.

Consumer advice website MoneySavingExpert says customers should monitor bank and credit card statements closely for signs of possible fraudulent activity.

She tweeted: "My bank... are experiencing extremely high call volumes due to this breach!"

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